Privacy Policy
Effective: April 1, 2025
Japan YES LLC ("Company," "we," or "us") is committed to protecting your personal information. We comply with the Act on the Protection of Personal Information (Japan) and other applicable data protection laws. This Privacy Policy explains how we collect, use, share, and protect your data.
1Article 1 โ Information We Collect
We collect the following types of personal information:
| Category | Examples |
|---|---|
| Identity & Contact | Full name, email address, phone number |
| Address Information | Current address (including overseas), property addresses in Japan |
| Payment Information | Payment history (card numbers are stored by Stripe, not by us) |
| Usage Data | Login history, activity logs, IP addresses |
| Mail Data | Scanned mail images, forwarding addresses, mail content |
2Article 2 โ How We Use Your Information
We use your personal information for the following purposes only:
- Providing, operating, and improving the Service
- Communicating with you about your account and providing customer support
- Processing payments and billing
- Scanning, storing, and forwarding your postal mail
- Preventing fraud and ensuring security
- Complying with legal obligations (e.g., tax filings)
- Sending service updates and feature announcements (you may opt out)
3Article 3 โ Sharing with Third Parties
We do not sell your personal information. We share it only in these circumstances:
- With your explicit consent
- When required by law or legal process
- To protect the life, safety, or property of individuals in emergencies
- With trusted service providers who help us operate the Service:
Service Providers
- Supabase Inc. โ Database and authentication
- Stripe, Inc. โ Payment processing
- Resend Inc. โ Email delivery
- Vercel Inc. โ Web hosting
4Article 4 โ Data Security
- We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or disclosure.
- Access to personal data is restricted to authorized personnel on a need-to-know basis.
- Credit card information is processed and stored exclusively by Stripe and is never stored on our servers.
- Scanned mail images are stored in encrypted storage with restricted access controls.
5Article 5 โ Data Retention
We retain personal information only as long as necessary for its intended purpose.
| Data Type | Retention Period |
|---|---|
| Account information | 1 year after account closure |
| Scanned mail images | 3 years from scan date |
| Payment records | 7 years (legal requirement) |
| Support inquiries | 2 years after resolution |
6Article 6 โ Cookies
- We use cookies to maintain your login session and to improve the Service.
- Cookies do not contain personally identifiable information.
- You can disable cookies in your browser settings, but some features of the Service may not function properly.
7Article 7 โ Your Rights
You have the right to:
- Access โ request a copy of the personal data we hold about you
- Correction โ request correction of inaccurate or incomplete data
- Deletion โ request deletion of your personal data
- Restriction โ request that we stop processing your data in certain ways
To exercise any of these rights, please email us at the address below. We will verify your identity and respond within a reasonable timeframe.
8Article 8 โ Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service. Your continued use of the Service after any changes constitutes acceptance of the updated policy.